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A. All new Cap Coder machines come with 12 months warranty on parts and service

A. Cap Coder design and manufacture their machines from their base in Oxfordshire, England.

A. Call us here at Cap Coder and we will most likely be able to diagnose the problem over the phone. If it is an easy enough fix then we might be able to talk you or your site engineer through it over the phone. If it is an electrical or program issue and you have remote access installed in the machine then we will be able to take control of the machine from here at Cap Coder. If the problem is more severe then we will need to book a visit for one of our service engineers to come out. 

A. Remote Access is an optional extra that we offer that allows us to take control of our machines from anywhere in the world with internet access. This is attractive to overseas customers or larger companies that may want to make program changes at some point in the future. In addition it gives us the possibility to diagnose potential electrical programs within the machine.

A. Yes of course. Frequently we will install our machines into existing lines. If you already have equipment such as fillers or labellers we can normally integrate them with our machines and often we will take control of another company’s filler and use it in one of our capping machines.

A. Certainly. In fact we always encourage potential customers to come and visit us at the factory so that they can meet the team and see the machines being built “in the flesh”. This way we find that it draws out questions that a customer might not have even thought of until they see the machine or speak with our engineers.

A. Unfortunately this is a “how long is a piece of string” scenario. We use the 3 different shore rubbers for our capping jaws and the bottle clamps. Shore is essentially how hard or soft the rubber is and using a softer sure will give the rubber more “grip” where as a harder rubber will make it “tougher” and longer lasting.

 A customer using the machine constantly for 10 hours a day and tightening the cap up to 10Nm with soft rubber might have to change the rubber once a week. Another customer with the same machine and similar product, but only uses the machine for smaller batches and only requires minimal torque to put the cap on, might change the rubber once every couple of years. If frequent rubber changing is necessary then it is advised to purchase a second set of clamps and jaws so as not to lose production down time.
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The tooling can either be sent back to Cap Coder for re-rubbering or we can supply the rubber and glue for it to be carried out on site. If re-rubbering is becoming a problem and your cap is knurled or not perfectly round and smooth, we may be able to offer a set of splined jaws which do not require rubber for gripping. We can also machine special jaws for shaped caps. Please speak to one of our engineers about rubbering as incorrect setup can result in premature failure of the rubber. 

A. The most likely problem is that the seals in the capping head have failed and are now leaking air meaning that the jaws have very little gripping pressure. If you have an on-site engineer we can supply a seal kit for it to be changed on site. If this is not an option the capping head can be sent back to us. If this is not an option we will arrange for a visit from one of our service engineers.

A. If this occurs then it is most likely one of the cores in the cables that controls the torque head has broken. If you have an on-site engineer we can supply a replacement cable but if not this will definitely require a visit from one of our service engineers.