Here at Cap Coder we have a team of service engineers travelling the country to ensure the good health of Cap Coder machines, some of which have been in production for over twenty-five years and still producing on a daily basis.
Assuming that the machine is operating at a normal duration of 40 hours a week, 52 weeks a year, we recommend that you have your Cap Coder machine serviced at least once a year. This is normally sufficient. For machines in non-stop production environments, (24-7-52) a service regime of every 3 months is required.
If a problem has arisen or you have a concern about your Cap Coder machine then please don’t hesitate to get in contact. Normally a quick call will suffice and any of our engineers will be happy to talk through problems over the phone. For anything more serious we can arrange a visit with one of our service engineers ASAP.
If you are interested in taking out a service plan, please speak with your sales representative or contact the main office.
Q. "What warranty do you offer?"
Q. "Where are the machines produced?"
Q. "What happens if I have a problem with my machine after the warranty period?"
Q. "What is Remote Access?"
Q. "Can I use your machines with my existing equipment?"
Q. "Would I be able to visit the factory to see a range of machines as they are being built?"
Q. "I am having to frequently change the clamping rubber. How long should it last? "
Q. "The capping head spins but does not pick up or tighten the cap on to the bottle."
Q. "The capping head stops spinning intermittently and does not achieve the required torque."